Privacy Policy

1. Introduction

Aviraj Solar EPC Private Limited (“we,” “us,” or “our”) operates the Aviraj Solar website and provides solar installation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our savings calculator, request a quote, or engage our services.

Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

Personal Data

We collect information you voluntarily provide when you:

• Fill out a quote request or contact form (name, phone, email, address, pincode)
• Use the solar savings calculator (monthly bill amount, property type, roof details)
• Request a site survey or consultation
• Communicate with us via phone, email, or WhatsApp
• Upload roof photos or documents for feasibility assessment

Automatically Collected Data

• IP address, browser type, operating system
• Pages visited, time spent, referral source
• Device identifiers and usage analytics (via privacy-respecting analytics)

3. How We Use Your Information

We use the information we collect to:

• Provide accurate solar savings estimates and system sizing
• Contact you to schedule site surveys and consultations
• Process subsidy applications (PM Surya Ghar) with DISCOM/State Nodal Agencies
• Coordinate installation, net metering, and commissioning
• Share with financing partners (only with your consent) for EMI/loan options
• Send service updates, maintenance reminders, and performance reports
• Improve our website, calculator, and customer experience
• Comply with legal obligations and regulatory requirements

4. Information Sharing

We do not sell your personal information. We share data only with:

• DISCOM / State Nodal Agencies: For subsidy registration, net meter approval, and CFA claim processing
• Empanelled Installation Teams: For site survey, installation, and commissioning
• Financing Partners (Banks/NBFCs): Only if you opt for financing; we share minimal data needed for loan processing
• WhatsApp Business API: For lead notifications and customer communication (if you initiate via WhatsApp)
• Legal Authorities: When required by law, court order, or government regulation

All third parties are contractually bound to protect your data and use it only for the specified purposes.

5. Data Retention

• Lead/Quote Data: Retained for 3 years from last contact or until you request deletion
• Project/Installation Records: Retained for the system lifetime (25+ years) for warranty and performance tracking
• Subsidy Documentation: Retained as per government scheme requirements (minimum 5 years)
• Analytics Data: Aggregated/anonymized after 14 months

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Limit processing of your data
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing for direct marketing
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at info@avirajsolar.in or call +91-9958110917.

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

• HTTPS/TLS encryption for all data in transit
• Secure server infrastructure with access controls
• Regular security assessments and updates
• Staff training on data protection
• Data minimization — we collect only what is necessary

However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Cookies & Tracking

Our website uses minimal cookies:

• Essential: Session management, form state, dark mode preference
• Analytics (optional): Privacy-respecting analytics (no personal identifiers)

You can disable non-essential cookies via your browser settings. Disabling essential cookies may break site functionality.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us for deletion.

10. International Transfers

Your data is processed and stored in India. If we engage processors outside India, we ensure adequate protection via standard contractual clauses or equivalent safeguards.

11. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated “Last updated” date. Material changes will be communicated via email or prominent website notice.

12. Contact Us

For questions about this Privacy Policy or your data: